“Your session was outdated, but we have updated you to your most recent response”: This message usually occurs when your recipient’s email server opens their survey invite, but does not close out of the session after testing the link.Extending your incomplete survey response deadline will make your survey sessions less likely to expire. When the link is opened by the recipient’s server, their survey session begins and will close based on the survey’s incomplete survey response deadline. “You have either already completed the survey or your session has expired”: If your respondents see this message the first time they click their survey link, it’s possible their email server opened the link before delivering the email invite.
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The below issues are commonly caused by security software testing links in emails: This can cause unexpected behavior when sending email invitations. These software programs open links contained in emails before delivering the email to the recipient to check for malicious content. Sometimes, your recipients’ email server may use security software to test links contained in emails. Security Software and Qualtrics Interactions Changing this setting only affects respondents who have not yet started the survey. This timeframe can be changed in the Incomplete survey responses section of Survey Options. If not completed in that timeframe, the response will be recorded as-is. Incomplete survey responses: By default, those who don’t finish the survey in one sitting will be given one week to return and finish.This date range can be changed at any point before or after the survey is distributed. Once the range passes, this setting does not automatically close respondents who are in the middle of completing the survey, but instead prevents new survey sessions from being created. Survey availability: In the Responses section of the Survey Options, you have the option to specify a date range for when the survey is accessible for new respondents to begin.If, however, the respondent logged an incomplete survey response before the link expired, they will be able to finish the survey after the link has expired per the incomplete survey response settings. If a respondent attempts to initiate the survey session after the link has expired, they will not be able to take the survey. The link expiration date cannot be changed for a mailing once the survey links have been sent. This timeframe is sufficient for most studies, but if you’d like to extend the expiration, click Show Advanced Options beneath the email message editor in the compose email window and select a new timeframe from the Link Expiration dropdown. Link Expiration: By default, individual survey links distributed through the Qualtrics mailer are valid for 60 days.
Each has its own use, and we recommend checking these before sending out your survey:
There are three different types of survey expirations that can be set. When the survey invitation is sent out, each participant will receive the email in the language specified for them in the contact list. With a translated message and the language set in your contact list, you are ready to send out your email invitation.
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